At Blinds Concept, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions outlined below.
If Blinds Concept performed the on-site measurement and the product does not fit correctly due to a measurement error on our part, we will:
This guarantee does not apply if the customer provided measurements or if the window frame or opening has been modified after measurement.
If measurements were provided by the customer, Blinds Concept is not responsible for sizing or fit issues. Products manufactured based on customer-provided measurements are considered final sale and are not eligible for return or exchange due to incorrect sizing.
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on the part of Blinds Concept. We recommend using a trackable shipping method for your protection.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original method of payment. A restocking fee of up to 15% may apply to non-defective returns.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the damage. We will arrange for a replacement or full refund at no additional cost.
Learn about our 30-day satisfaction guarantee, return and exchange conditions, and non-returnable items for custom window treatments.